Refund policy
Return Eligibility
Due to the nature of skincare and wellness products, returns are accepted only if:
- Product received is damaged
- Wrong product was delivered
- Product received is defective
Claims must be reported within 48 hours of delivery.
Non-Returnable Items
We cannot accept returns for:
- Opened products
- Used products
- Products damaged after delivery
- Change of mind purchases
Refund Process
Upon approval:
- Refunds will be processed within 5-7 business days.
- Original payment method will be credited.
Damaged Products
Please share:
- Order number
- Unboxing video
- Product photographs